Nepal Telecom selects eServGlobal for bill payment

Telecom Lead Asia: Nepal Telecom has selected eServGlobal
for its bill payment.


eServGlobal said post paid bill payment deployed at Nepal
Telecom in March this year is generating impressive outcomes within its first
months of operation.


Nepal Telecom has over 6 million subscribers.


Leveraging eServGlobal’s solution, Nepal Telecom offers
both voucher and electronic recharge. Moreover, the government-owned telecom
service provider has recently launched bill payment services, providing post
paid mobile users with an efficient alternative for bill payment while
generating multiple benefits for the operator.


Previously, Nepal Telecom used traditional bill payment
counters, incurring high Capex and Opex and resulting in a small number of
actual counters. Customers were forced to travel to their nearest counter and
queue to pay their post paid bills.


“We are committed to providing mobile operators with
ways to continually enrich their service offering to increase the satisfaction
of their subscriber base. The bill payment service has a strong return on
investment. Converting subscribers from prepaid to post paid increases both customer
retention and operator ARPU,” said Craig Halliday, CEO, eServGlobal.


Thanks to the new bill payment facility offered by
eServGlobal, 15,000 existing recharge point-of-sales agents can process post
paid bill payment.


The expansion of billing system has resulted in improved
customer satisfaction, high rates of on-time bill payments and increased demand
for post paid subscription.


The Nepal market is dominated by prepaid users, by
facilitating a simple and successful method for post paid bill payment,
eServGlobal has expanded access to a lucrative market for the Operator.


Nepal Telecom selected eServGlobal’s technology because
they required a recharge management system which could unify all types of
recharge for their prepaid services while simultaneously connecting to
different IN systems.


“The results achieved within just a few months have
far exceeded our expectations. The expertise and dedication of the eServGlobal
team has produced a sophisticated solution which is now a core element of our
offering,” said Vishnu Kasaju, director MSD, Nepal Telecom.


[email protected]

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