Telecom Lead America: Suddenlink Communications, a
Multiple System Operators (MSOs) in the United States, has inked a long-term
contract extension with NetCracker Technology for their converged BSS
NetCracker is also providing Suddenlink with secure SOA
standards-based web services.
NetCracker’s SOA standards-based web services improve
access to billing and customer data through interfaces with external
applications, such as web portals, IVRs, and mobile devices.
Having direct and immediate access to customer data in a
secure manner will enable Suddenlink to complete projects that require
integration to the billing system faster, at less cost, and with fewer risks.
We have already started to leverage NetCracker’s
SOA-based web services to enhance the service experience when our customers
contact us,” said Suddenlink Chief Information Officer, Bob Putnam.
Suddenlink supports the information, communication, and
entertainment demands of approximately 1.4 million residential customers as
well as thousands of commercial customers in areas that include Arizona,
Arkansas, Louisiana, North Carolina, Oklahoma, Texas, and West Virginia.
Over the past six years, our BSS solution has supported
Suddenlink as they have grown their cable, Internet, and telephony services,”
said Andrew Feinberg, President and CEO of NetCracker Technology.
NetCracker offers BSS-OSS solution to Axia NetMedia
In March this year, Ixia NetMedia selected NetCracker’s
BSS/OSS Solution to support the enhancement of operating efficiencies to the