New LogMeIn rescue release adds iPhone, iPad, Android


LogMeIn announced that the new version of
LogMeIn Rescue, LogMeIn’s flagship remote support offering, offers mobile
device configuration capabilities to troubleshoot and secure smart devices in
the field. 

Designed for mobile operators, customer
care organizations and IT helpdesks, Rescue provides a single, web-based tool
for remotely supporting tablets, smartphones, and computers running iOS,
Android, BlackBerry, Symbian, Windows, Windows Mobile, and Mac OSX. 

Helpdesk and customer service staff can
simplify support of customers’ and employees’ increasingly sophisticated smart
devices connect to them, solve problems, push configuration settings, and
secure remote devices anywhere with an Internet connection.

“The new Rescue release was designed with
direct input from some of the world’s largest operators and mobile device OEMs
and has been successfully tested by thousands of customer care organizations
and IT helpdesks,” said Lee Weiner, LogMeIn’s VP of Support Products. 

“While specific conditions vary across
these audiences, all of them are looking to empower their teams to quickly
support a growing number of people carrying increasingly sophisticated devices.
 The result is a release that simplifies support for iOS and Android
devices, and makes it easier for helpdesk staff to better serve increasingly
empowered customers and employees,” Weiner added.

Rescue is used by 50 of the world’s telecom
operators and four of the five top US mobile carriers.  In early 2011,
LogMeIn announced a strategic initiative to pre-deploy LogMeIn Rescue on new
Android devices, expanding its remote support capabilities for mobile operators
and OEMs. 

This pre-deployed version of Rescue is now
shipping on more than 20 top-selling Android models from OEMs like Samsung, LG,
HTC and Motorola.  

“According to recent research, nearly 1
billion smartphones are expected to ship globally by 2015. As smartphone
devices proliferate the enterprise, by either corporate- or employee-liable
purchase, companies want to take advantage of the fact that employees can be
productive from anywhere,” said Stacy Crook, senior analyst, Mobile
Enterprise research at IDC.

By Team

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