Opensignal report on mobile voice app experience of smartphone users

The latest Opensignal report has revealed the mobile voice app experience of smartphone users on apps such as WhatsApp, Skype and Facebook Messenger.
Vodafone customer with smartphoneEurope dominates mobile voice app experience. Of the 19 countries who achieved a Good rating (80 to 87), six were from outside Europe. These six were relatively highly developed Asian markets, including Singapore, South Korea and Taiwan.

Among the European countries who gained a Good ranking in voice app experience were the most mature mobile markets including Belgium, the Netherlands, Denmark and Hungary. Smaller European markets also achieved Good ratings, including Slovakia, Croatia and Serbia.

Big five European countries — France, Germany, Italy, Spain and the U.K. – did not gain Good rankings, receiving the Acceptable bracket (74 – 80) for voice app experience, the report said.

Australia, Japan, New Zealand, Singapore, South Korea and Taiwan in Asia gained Good ratings. Developing mobile countries including India, Indonesia and Cambodia were in the bottom third of the table.

4G vs 3G

The 3G voice app experience scores are lower in every country compared with their 4G equivalents.

Nine countries had a difference of less than 5 points between their 3G and 4G voice app experience scores, with all ranking Acceptable for 3G.

4G Availability has a marked effect on their voice app experience. Of the 14 countries that scored over 90 percent 4G Availability, all but five were also ranked Good for voice app experience.