Orange Business Services Powers Bhutan’s National Healthcare Project

Orange Business Services, the enterprise communications division of France Telecom, entered into a partnership with the Royal Government of Bhutan and Regal Information Technology to deliver real time healthcare services in Bhutan.




The services will include real-time health advice and 24X7 emergency response facility to the citizens of the country. The project is designed to integrate new services to be offered by the existing Bhutanese healthcare system.




Undertaken by the Bhutanese Ministry of Health, the project will offer quality and reliable healthcare to all its citizens. Toward the same objective, Orange Business Services has set up a Health Help Centre (HHC) that will address Health Line Call Center needs and Emergency Management with an anytime-anywhere approach. This is similar to the 911 emergency services offered in the USA.




Bhutan has a well-established primary health care system. Being a nation dedicated to the benefit of our citizens, it is our endeavour to enable effecient and effective delivery of healthcare in the remotest part of the country through the utilization of information technology”,  said Lyonpo Yeshey Zimba, Deputy Prime Minister and also the Minister for  Works and Human Settlements. 




The new communication infrastructure set-up will enable citizens to have access to a variety of services including a Health Advice Solution, Emergency Response System and a Health Help Line Call Center for Emergency Management.




Orange Business Services has provided similar solutions to large healthcare projects in India and around the world. The solution is provided on a build-operate-transfer model and is being currently managed by Orange Business Services. 




Our association with the Bhutanese government is a privilege, and we are glad that they chose us to contribute to a project as important as their national healthcare infrastructure. Our strong domain expertise in healthcare was instrumental in winning this project”,  said Bala Mahadevan, CEO, Orange Business Services India.




Our strong partnership with Regal Information Technology and expertise in managing complex PBX, IP voice based solutions and unified communications and collaboration solutions gave us the unique edge and ability to deliver the best solution”, Mahadevan added.




There are three companies involved in this national project, including Regal Information Technology from Bhutan, which is front-ending the Health Ministry, Orange Business Services, who is setting up the HHC, and Procreate, a Hyderabad-based company for Healthcare and Emergency Management expertise.




By Team


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