Plantronics announced it has enhanced its UC Toolkit to
include support for over ten languages. The UC Toolkit is an online resource
tailored specifically to help IT professionals rollout successful deployments
of Unified Communications (UC) audio devices.
Extending the UC Toolkit to the global community reflects
Plantronics’ ongoing efforts to develop and deliver products and services
designed to help businesses maximize efficiencies for more intuitive and
intelligent communications.
“We developed the UC Toolkit with one very simple
agenda in mind: help every IT professional tasked with implementing Unified
Communications have a successful deployment of UC audio devices,” said Tom
Gill, vice president and CIO, Plantronics.
“Globalization of the UC Toolkit puts information,
insights, and valuable tools directly into the hands of IT departments,
ensuring they’re able to easily choose the very best UC audio device to suit
their employees’ needs, accelerate user adoption, and meet their overall
business requirements,” Gill added.
Plantronics’ UC Toolkit can be accessed from 21
Plantronics regional Web sites; 11 that support full translations of the Web
site and all documentation in dialects other than English. Languages include:
French, Canadian French, German, Italian, Spanish (Spain), Spanish (Latin
America), Russian, Chinese, Korean, Japanese, and Brazilian Portuguese.
“Regardless of where IT professionals reside or the
language they speak, they all face a similar challenge when tasked with
deploying new technologies; they must become subject matter experts as soon as
possible,” said Rich Costello, senior research analyst, Unified
Communications, IDC.
“With the globalization of the UC Toolkit,
Plantronics has made it easy for IT managers worldwide to get up to speed
quickly on UC audio device deployment do’s and don’ts; resulting in time saved
and a significantly higher likelihood of user adoption and overall
success,” Costello added.
The UC Toolkit is built from real-world customer
experiences and lessons learned, and provides IT professional with best
practices in the form of FAQs, guidelines, checklists, and surveys for use at
every phase of audio device deployment effort including, Trial, Plan, Deploy,
Adopt, and Evolve. Additional resources include:
Quick Setup Guides:
step-by-step setup and use instructions are available for over 100 unique
combinations of Plantronics products and the most popular UC Softphones,
including Microsoft, IBM, Avaya, and Cisco
Interactive Setup Guides:
easy-to-use videos provide engaging visual instruction on how to use
Plantronics UC audio devices with a variety of UC Softphones as noted above
Wireless Voice Assessment Tool:
this tool assists IT in planning for office wireless DECT technology deployment
(North American or EMEA). Users simply answer a few brief questions about
office characteristics and expected usage, choose a specific country from the
drop-down menu (43 are currently supported), and the tool will output a
recommended direction for UC audio device deployment and offer a printable,
customized report.
Wireless Voice in the Office Environment
white paper: this technical document helps IT plan
appropriately for different levels of wireless penetration and usage, and
includes an overview of Bluetooth and DECT wireless technologies.
Plantronics recently announced new tools, training events, and special product offers as part of an initiative
aimed at supporting the dynamic communications requirements of small and
mid-sized businesses (SMBs).
Plantronics is working with key strategic partners,
including Cisco, to develop and offer complete technology solutions for this
fast-moving and mobile-focused market segment.
