Telecom Lead America: RACO Wireless, a machine-to-machine
(M2M) partner for T-Mobile USA, has unveiled its turnkey 24/7 Omega Call Center
Leveraging the Omega Call Center Service, RACO Wireless
M2M solution partners can provide their customers with the service they need on
any day, at any time.
RACO Wireless’ call center is the first and only one
designed to support multiple M2M solution partners’ end customers.
Many of our solution partners offer excellent assistance
during business hours for their customers, but they cannot cost-effectively
support their own call centers,” said John Horn, president of RACO
With RACO Wireless’ new Omega Call Center Service, its
partners can rest assured knowing that their end customers can now reach a live
person 24 hours a day, 7 days a week.
Frost & Sullivan said it believes that service
providers that offer scalable, secure, and easy-to-implement tools that
facilitate the rapid development and customization of M2M solutions will have a
competitive advantage in global M2M markets.
That’s exactly what RACO Wireless is doing with the
turnkey call center services it is providing for its solution partners. We
continue to be impressed by RACO Wireless’ ability to simplify the complex M2M
ecosystem and offer a complete M2M solution with a wide range of innovative
tools designed to help its M2M partners thrive,” said Frost & Sullivan
Global Research Director Brent Iadarola.