Siemens resells inContact cloud contact center portfolio

Building on the introduction of its
OpenScape Cloud Solutions earlier this year, Siemens Enterprise Communications
introduced OpenScape Cloud Contact Center, an innovative, all-in-one enterprise
grade offering that provides customers with advanced contact center
capabilities without the cost and complexity of premise-based solutions from
multiple providers.

With this offering, Siemens
Enterprise Communications
is the only vendor to deliver a comprehensive and secure cloud unified
communications (UC) solution including voice, mobility, messaging, presence,
conferencing, collaboration, video and now contact center.

OpenScape Cloud Contact Center is
based on the solution from inContact. Under a global distribution agreement,
Siemens Enterprise Communications will resell the inContact cloud contact center portfolio as OpenScape Cloud Contact Center.


In addition, an affiliate of Siemens
Enterprise Communications will make an equity investment in inContact to fund
the acceleration of development and go to market initiatives. Siemens
Enterprise Communications CEO Hamid Akhavan will also take a position on the
inContact Board of Directors. RBC Capital Markets acted as financial advisor
and Wilson Sonsini Goodrich and Rosati acted as legal advisor to Siemens
Enterprise Communications in the transaction.


“With the recent introduction
of OpenScape Cloud Solutions, Siemens Enterprise Communications advanced our
broad vision of communications innovation via the cloud, and this partnership
adds an immediate solution for the rapidly growing cloud contact center market. We looked at many cloud contact center options, and inContact delivers the most
robust, feature-rich solution to complement our existing product lines. Now we
can provide our customers of all sizes around the globe with the most flexible
deployment options by offering them the most comprehensive cloud, on-premise,
hybrid contact center and UC portfolio in the market,” said Chris Hummel,
chief marketing officer and president, North America, for Siemens Enterprise


“We are pleased to be working
with Siemens Enterprise Communications to bring cloud contact center solutions
to customers around the world. The addition of the award-winning inContact
portfolio as part of the OpenScape Cloud Contact Center solution means that new
and existing contact center customers can take advantage of flexible deployment
and payment options to get the most powerful solution for their needs,”
said Paul Jarman, chief executive officer, inContact.


By Team

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