Telecom service provider Swisscom has deployed cVidya Prospero system to manage performance of 13,000 internal sales executives and external channel distributors.
cVidya Prospero system enables Swisscom can set business rules, adapt incentives to sales strategy and manage large volumes of commission payments.
Leveraging the sales and service performance management solution from cVidya, Swisscom also provides individual members of the sales force with a web portal where they can track their commission on a daily basis and analyze how they can optimize their performance within the incentive framework.
Besides enhancing the efficiency of the sales force, Prospero is enabling Swisscom to design effective incentive programs that drive sales, lifting revenues and profits. In addition, Prospero enables Swisscom’s managers, individual sales executives and channel partners to easily monitor their performance and adjust their approach accordingly.
Able to draw on data from any OSS/BSS in the telecom environment, including customer care, billing, order management, ERP and inventory, Prospero can be used to simulate ‘what if’ scenarios, enabling a service provider to model the potential impact of changes in incentive programs, for example. Swisscom is using the system to plan its targets and expected payments for 2014, improving the accuracy of its financial planning.