Telecom service provider Telefonica has selected NetCracker Technology to transform its BSS platforms for wireless and fixed services in seven Latin American countries.
Company officials recently said that the selection of NetCracker’s pre-integrated BSS platform and professional services is to replace existing legacy systems and drive process standardization across multiple operators.
This large-scale, multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms.
The NetCracker solution will cover service fulfillment and multiple BSS domains including customer care, self-service, ordering, product management, point-of-sale, billing, mediation, collections and partner management.
The seven Telefonica Latin American operators can streamline their processes and deliver better customer experience capabilities through the use of a new CRM platform and the deployment of product catalog and ordering systems.
With the NetCracker’s pre-integrated BSS solution, each operator’s billing, rating, charging and provisioning operations will also be standardized.
“We look forward to delivering this large BSS transformation program for Telefónica, helping the service provider streamline operations and reduce complexity without impairing customer experience,” said Bob Titus, vice president of Global Solutions at NetCracker.
Last month, FASTWEB selected NetCracker for its OSS transformation to optimize operations and provide better quality services for its customers.
Few days ago, Plusnet selected NetCracker to transform its rating and billing infrastructure by deploying revenue management solution to support Plusnet in continually addressing industry changes and enhancing end-to-end customer billing, rating and charging operations.
America Movil’s Latin American operators also selected NEC Corporation and NetCracker Technology to provide a consolidated OSS solution.