Telenor leads Infonetics’ EMEA hosted VoIP scorecard, scoring 31.8 out of a maximum 35 points, thanks to growing customer base, innovative service offerings, and a focus on mobility.
TDC leapfrogged Vodafone to move into 2nd place for 2013, scoring just behind Telenor with high marks across the board.
#3 Vodafone’s solid market strategy gives it a slight edge over #4 BT, who has a large installed base but falls slightly short in other categories.
After the top 4 providers, the point spread between the remaining 6-Bezeq, Deutsche Telekom, KPN, Orange, SFR, and Telefónica (listed in alphabetical order)-is only 0.3 points, owing to similar market strategies and service offerings and installed base of users within a small range.
All the top 10 hosted VoIP providers on Infonetics’ list receive perfect scores for financial stability.
“The top 2 service providers in our EMEA business VoIP scorecard-Telenor and TDC-are from the Nordic region, where we’re seeing strong adoption of business VoIP services, particularly fixed and mobile hosted IP telephony services,” said Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research.
Predominately, the providers in top 10 are large pan-European firms that provide hosted VoIP and UC services across multiple countries, which gives them an inherent advantage over smaller, single-country specialists.