Telrex unveils CallRex call recording software with new security options


Telrex, an Enghouse Systems company and provider of the
CallRex suite of IP call recording and contact center optimization solutions,
introduced version 4.1 of CallRex Call Recording software.


The release is focused on newly added granular security
options, making it easier for customers to create a Payment Card Industry Data Security Standards (PCI-DSS) compliant call recording


Enabling customers to secure call recordings and the
sensitive customer data within the recording files was a central focus in our
CallRex version 4.1 development efforts.


“We have expanded the levels of security options in
the software, secured our network-level communications, added ways for
customers to forensically audit critical system events like user adds, changes
and deletes, and simplified our methods that enable customers to create
standards compliant environments,” said Bruce Sherman, product manager, Telrex.


The focus on security is part of our growth initiative
this year and satisfies the expanding demands of companies to fully capture all
aspects of their customer interactions for quality management, while limiting
their liability,” Sherman added.


CallRex Call Recording is a core component of the CallRex
Quality Management Suite, an affordable quality monitoring solution from
Telrex. Call recording, monitoring, and agent evaluation software is an
integral component to companies with customer service and customer experience
management initiatives. Version 4.1 of CallRex Call Recording further improves
customers’ ability to securely capture customer interactions and monitor calls
for process improvement.


By Team
[email protected]