Celcite Management Solutions, a provider of
automatic optimization tools and services for wireless networks, announced that
its COPS-GEO software solution has been selected by Telecom Italia Mobile (TIM)
in Brazil to offer an improved level of service.
Celcite COPS-GEO
allows TIM Brazil’s Network Quality team to monitor and improve both voice and
data services experienced by its customers, as well as analyze and resolve hot
spots and other optimization related issues.
The package includes cloud-based software
solutions, implementation services and training. It will be partially deployed
during the fourth quarter of 2011, followed by a nationwide solution deployment
in Q1, 2012.
“COPS provides us with a best-in-class
solution based on actual customer data, which enables us to achieve this
objective in the most cost-effective way,” said Emanuele Nunzio Mazzeo, head of
Network Quality of TIM Brazil.
By using geo-coded mobile measurement data
to analyze network data from the perspective of the subscribers, COPS-GEO
provides an innovative alternative to legacy drive testing. COPS-GEO also
provides TIM Brazil with continuous 24/7 analysis of its most important
subscribers. This will allow both proactive customer engagement and the
opportunity for targeted campaigns to assure these customers that their network
issues are being addressed.
TIM Brazil purchased COPS-GEO after the
culmination of a detailed three-month procurement process that involved the
operator assessing multiple vendors.
“The accelerating usage of smartphones and
data services places huge demands on operators to continually monitor and
improve their network quality, and traditional drive testing analysis is no
longer an adequate measure for such a sophisticated service offering,” said
Sanjay Nagdev, senior vice president for global sales at Celcite.
“We are confident that Celcite will provide
TIM Brazil with the sophisticated tools it needs to maintain the very best
experience for its customers, and to keep its competitive edge,” Nagdev added.
Earlier this year Celcite announced the
launch of its Multi-Technology Self-Organising Networks (SON) solution. As
networks are becoming more complex, integrating multi-band
(700/900/1800/2100/2600MHz), multi-carrier systems and combining GSM, UMTS,
HSPA and LTE technologies, inter-technology interaction now has a
three-dimensional impact on network performance.
Celcite’s Multi Technology SON solution has
been specifically developed to measure and manage the interaction between the
different technologies and layers, and provides a technology- and
vendor-agnostic platform that enables operators to manage these complex
networks efficiently.
By Telecomlead.com Team
