OpenText announced TIM, a telecom service provider in Brazil, has deployed OpenText Customer Experience Management (CEM) solutions to transform invoicing processes.
TIM has deployed the new integrated e-invoicing system enabling the company’s 18 million post-paid customers to access telecom bills from preferred digital channels and devices on demand.
This has increased adoption of digital invoicing by more than 50 percent year-over-year, OpenText said.
TIM is now processing nearly 3 million invoices every 48 hours, with PDF versions of invoices delivered to customers in less than three seconds. TIM is also improving invoice payment rates and reducing outstanding payments by sending reminder notifications to customers via their desired channels.
“With our new e-invoicing solution from OpenText, we are achieving 52 percent year-over-year growth in digital invoicing,” said Washington Almeida, CIO of TIM. “We expect to double the number of electronic invoices we deliver every year.”
TIM has worked with OpenText to establish a centralized digital content management system for invoicing that supports customer demand for self-serve, multi-channel access to billing information. TIM’s IT team has aggregated content and applications to present consistent, personalized and compliant invoices.
“OpenText is helping TIM deliver invoices through an intelligent, connected approach that makes bill paying easier and provides customers with account information anytime, anywhere from any device,” said Muhi Majzoub, executive vice president of engineering, OpenText.