Telecom Lead Europe: Finland-based Nordic TeleCom, a provider of unified cloud communication services, is set to Asian telecom markets including India and China in 2013.
Set up in late 2009 in Espoo, Finland, the company launched its unified cloud communication service in late 2011. In less than a year it has acquired over 200 customers including large companies especially within the automotive, healthcare, finance and travel industries (Sixt, Avis, Budget, Eufex Bank etc.).
Nordic TeleCom is aiming to develop advanced cloud communication technologies. Its service enables all the voice communication services (video conference, PBX, switch board, call center, overflow, reporting & analytics of all the call traffic etc.) to any company, without any hardware/software installations or implementation costs, as a cloud service.
In an online interview, Pietari Paivanen, director, International Sales, Nordic TeleCom, talks about the company’s Asian plans:
1) What are your investment plans?
Our whole cloud based communication portal is developed internally and we are not using any third party products or components. We are continuing further development of our product and we investing heavily in the product development especially by at least doubling our software developer team within the next 6 months.
2) What are your fund raising plans?
So far we haven’t mobilized any outside funding although we have been contacted by a couple of VC’s. The company is profitable and we are growing very fast.
3) Are you expanding to Asia and Indian markets.
So far we have been focusing on the European markets (especially Nordics and Central/Western Europe). However, we are planning to enter the Asian markets (India and China) during the 2nd half of 2013. We are currently looking for partnerships in those regions. We can provide value added services such as extensive reporting & analytics as a cloud service to enhance the offering of mobile operators PBX products and VoIP solution providers.
4) What is the USP of your solutions / services?
Our value added services can provide clear benefits to the customers such as boosting sales (e.g. Call-back –solution), making the customer service more efficient (reporting & analytics) etc. The customer doesn’t need to make any changes to its existing contact center or telephone system environments. Our solution supports more than 230 different telephone systems from 70 different vendors (e.g. Aastra, Avaya, Alcatel, Cisco, Siemens etc.) as well as telecom operators’ mobile PBX solutions. Our solutions don’t require any installations, hardware or software, and we don’t make any long time fixed term contracts.