Vodafone has signed a five-year global managed services deal with Amdocs.
The IT deal is to manage Vodafone’s customer care and billing domain based on Amdocs software applications.
As the managed services provider, Amdocs will deliver application development, operations and maintenance services.
Vodafone is planning a Capex (capital expenditure) of around £6.26 billion in FY 2014. Vodafone’s Capex decreased marginally to £6.26 billion in FY 2013 from £6.36 billion in FY 2012. Vodafone India’s Capex decreased substantially to £554 million in FY 2013 from £805 million in FY 2012.
As per the managed services deal, Amdocs will set up a dedicated Shared Service and Development Center for Vodafone and this center will start with servicing Vodafone’s local markets in Germany, U.K. and the Netherlands.
Through the managed services deal, Vodafone will also try to improve its business agility, simplify operations and reduce risk. It enables Vodafone to predefine desired performance levels, and improve on them for maximum control.
Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs, said: “Our managed services model helps Vodafone to provide a consistent customer experience across markets through standardized service-level agreements, as well as leverage Amdocs’ business knowledge and expertise to deliver service excellence and innovation.”