VoicePort, a provider of advanced speech recognition
systems and customer-service applications for the newspaper and pharmaceutical
industries, has launched a new cloud-based interactive voice recognition
service that enables newspapers to provide automated customer-service support
services to subscribers.
The cloud-based IVR combines VoicePort’s
CircPort automated IVR services with advanced SIP telecommunications.
The solution provides toll free telephone calls into the
IVR and any required transfer calls either to the newspaper or to a third party
call center, via a SIP refer process, thereby only requiring a single leg call.
The solution provides lower telecom costs and ensures
that calls can be transferred to anywhere the newspaper requires.
“As our newspaper clients continue to look at cost
reductions in their operation and capital expense, this new cloud-based
solution is viewed as a very attractive solution,” said Christopher Mann,
president and CEO of VoicePort.
The solution is completely cloud based and can be
deployed quickly and scaled to meet the growing needs of contact centers.
VoicePort’s newspaper clients typically see containment
rates 10 to 20 percent above their traditional touchtone IVRs and combining it
with the SIP-based telecom allows a newspaper to have the ability to reduce its
The SIP solution can be deployed regardless of the PBX
utilized either at the newspaper or a third party call center.
According to the market research firm In-Stat, businesses
in the United States will spend more than $13 billion on cloud computing and
hosting service by 2014.
By Telecomlead.com Team