After the outage, RIM offers $100 freebies to please BlackBerry users

Research In Motion (RIM) announced that it will offer premium apps worth
more than $100 free of charge to subscribers as an expression of appreciation
for their patience during the recent service disruptions.

The apps will be made available to customers over the coming weeks on
BlackBerry App World and will continue to be available until December 31, 2011.

“Our global network supports the communications needs of more than
70 million customers,” said Mike Lazaridis, Co-CEO of RIM.

“We truly appreciate and value our relationship with our customers.
We’ve worked hard to earn their trust over the past 12 years, and we’re
committed to providing the high standard of reliability they expect, today and
in the future,” Lazaridis added.

Will the freebies work to regain the consumer’s confidence? The forthcoming
quarters are very significant for the smart phone major. There are reports that
new smart phone from Apple, Samsung and Nokia are doing better RIM.

A press release from RIM said that the complete selection of premium
apps will become available to download at BlackBerry App World over a period of
four weeks beginning Wednesday, October 19th.

The selections over this period will include SIMS 3 – Electronic Arts,
Bejeweled – Electronic Arts, N.O.V.A. Gameloft, Texas Hold’em Poker 2
Gameloft, Bubble Bash 2 Gameloft, Photo Editor Ultimate – Ice Cold Apps, Pro –, iSpeech Translator Pro –, Drive Enterprise –, Nobex Radio Premium Nobex, Shazam Encore –
Shazam and Vlingo Plus: Virtual Assistant Vlingo.

RIM will also offer one month of free technical support to enterprise
customers. Current customers will be offered a complimentary one month
extension of their existing technical support contract, and customers who do
not currently have a technical support contract will be offered a one month
trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free
of charge.

Last week, many customers experienced service interruptions and delays
over a period of approximately 3 days in Europe, the Middle East, India and
Africa, 1.5 days in Latin America and Canada, and 1 day in the United States.
As of Thursday, October 13, service levels returned to normal.

By Team
[email protected]