Telecom Lead India: Mobile VAS player Comviva has selected HP Software to help manage operations of its mobile value added services in Africa.
At present, Comviva provides mobile VAS and financial solutions to more than 130 operators and financial institutions in over 90 countries.
Comviva, in which Tech Mahindra picked up 51 percent equity stake, has selected HP Operations Manager software to meet the demand for value added service offerings and to consolidate its position in the African market.
HP software enables Comviva to improve its ability to manage customers’ service experience. Moreover, HP Operations Manager software will provide performance monitoring and analysis of IT assets, to establish a Global Network Operations Center (GNOC). Further, Comviva’s GNOC will provide real-time visibility into its operations, including the ability to monitor service levels across the network.
“Today, we are one of the largest providers of VAS to the operators across Africa. We have a deep understanding of the local business environment and now with HP’s Operations Manager software solution we are sure, that we will deliver the best end-to-end VAS experience to our customers and grow the business further in Africa,” said Ambar Sur, Global Market Units Head, Comviva.
HP Operations Manager monitors business services, applications and infrastructure to help identify the causes of IT issues With its single-console view, HP Operations Manager provides quick and easy access to information on IT performance. This helps IT managers to act swiftly on resolutions to help Comviva ensure service quality and availability for its customers.