Nuance offers voicemail-to-text service to Cox Wireless



Nuance Communications announced that Nuance’s
Voicemail-to-Text service is enabling Cox Wireless’ customers to discreetly
read transcribed voice messages anywhere, anytime via an SMS text delivered to
their mobile phone.


Designed to provide users with enhanced mobile
communications flexibility, Nuance’s Voicemail-to-Text service transcribes
incoming voicemails into SMS text messages.


Each transcribed message features easy one-click link
access for responding to messages either via return phone call or SMS text
message. The SMS text messages can be easily forwarded and saved so
subscribers no longer need to write down messages that can be easily misplaced.


Voicemail-to-Text is yet another way we are able to
enhance our customers mobile experience and simplify their communications,”
said Kelly Williams, vice president, Cox Wireless products and operations.


Nuance’s Voicemail-to-Text service continues to
experience significant traction in North America and around the world because
consumers love the simplicity of receiving transcribed messages right to their
phones,” said John Pollard, vice president and general manager, voice-to-text
services, Nuance.


With innovative operators making voicemail-to-text a part
of their offerings, even more consumers are able to change the way they stay


Nuance’s Voice-to-Text platform powers services offered
by leading telecommunications companies around the world including Cox
Wireless, AT&T, Cisco, Vonage, Bell Canada, Rogers Wireless, Optus,
Vodafone, Telefonica, Vodacom, SaskTel, TELUS, Telstra, and many others.


Nuance’s voice-to-text platform, which leverages the core
speech technology of the trusted Dragon NaturallySpeaking dictation software,
allows its partners to offer innovative services that result in more complete
calls, higher customer satisfaction, and better business results.


By Team

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