Telenor Denmark aims to increase the efficiency of service operations center (SOC) and speed up the detection and solving of network problems that can impact its 18 million plus subscribers.
Telenor Denmark’s Capex in 2018 was NOK 441 million as compared with NOK 651 million in 2017. Capex of Telenor Denmark was mainly related to mobile core and radio network in addition to IT.
Telenor earlier announced it selected Nokia for doing 5G pilot in Denmark and Ericsson for doing 5G pilot in Elverum. Telenor earlier indicated that it will not work with Huawei for its 5G project.
Ruza Sabanovic is the EVP and head of Technologies and Services of Telenor Group. She is responsible for 5G network selection and other infrastructure development.
Telenor selects EXFO
Telenor has selected EXFO to deploy its automated common cause analysis troubleshooting solution and its network monitoring systems to improve network performance.
Telenor, which is aiming to improve its operational infrastructure, will deploy an automated, end-to-end, troubleshooting system in the phase one the project.
“EXFO understands our ambition of empowering societies in the digital era by delivering exceptional connectivity and quality of experience to our customers,” said Georg Svendsen, chief technology officer of Telenor.
Telenor engineers will be able to speed up and improve data analysis to identify and flag the causes of severe service disruptions that impact customers, without any human intervention.
EXFO’s solution and Telenor’s fault and performance management system will operate in near real-time to cut troubleshooting times from weeks to minutes, Abdelkrim Benamar, EXFO’ vice president, Service Assurance, Systems and Services.
Telenor Denmark’s reported EBITDA has gone up by NOK 260 million in 2018 due to Opex savings as a result of an efficient operation with fewer employees, efficient sales channels, and reduction in consultants and lower maintenance cost.
Telenor Denmark has lost 38,000 mobile subscriptions, mainly due to churn of a large public account as well as higher churn of consumer legacy tariffs. Telenor Denmark’s mobile ARPU increased by 5 percent as a result of loss of low value subscriptions as well as upselling to higher value tariffs.
Telenor Denmark said mobile subscription and traffic revenues fell by 1 percent as a result of a lower subscription base partly offset by higher ARPU. Reduced handset sales contributed to a 4 percent decline in total revenues.