MWC 2019: Ericsson launches AI-based managed services

Ericsson announced the launch of a new Artificial Intelligence (AI)-based managed services offering for telecommunications service providers.
Ericsson LTE network supplierEricsson, the third largest telecom equipment maker, said it will showcase the Ericsson Operations Engine, as well as the latest trends and future of managed services at Mobile World Congress 2019 (MWC 2019) in Barcelona, Spain.

The Ericsson Operations Engine solution is an end-to-end managed services operating model that, through Artificial Intelligence, automation, and the power of data, reimagines network and IT operations, network design and optimization, and applications development and maintenance.

The Ericsson Operations Engine proactively addresses telecom service providers’ managed services complexity challenges as the industry moves to the 5G and IoT.

The Ericsson Operations Engine, using AI, automation and data insights, addresses targeted business outcomes for service providers such as enhanced customer experience, revenue growth and efficiency.

It is designed to delivering on business outcomes through AI-based design, planning and optimization, data-driven operations, dynamic deployment, applications development, and collaborative innovation.

Peter Laurin, head of Managed Services, Ericsson, said: “Networks are becoming more complex to operate as we introduce IoT and 5G at scale, and virtualize core networks, while aiming to enhance user experience at the same time.”

Nearly 65 percent of telecom service providers indicate that managed services will be key in addressing their main operational concerns around customer satisfaction – improving customer experience is the number one factor that will influence service providers use of managed services – revenue growth and cost efficiency.

Curtis Price, program vice president, Infrastructure Services, IDC, said: “Technologies like AI, automation and analytics represent the underlying pillars for supporting and enabling operational transformation through managed services partnerships.”