The percentage of billing disputes against five telecom operators (Aircel, Vodafone, Idea, BSNL and MTS) ranges between 0.11 percent and 2.42 percent. Aircel’s score in Maharashtra is the worst at 2.42 percent, PTI reported on Monday.
In Aircel’s case, 0.11 percent to 0.25 percent of its post-paid bills in Gujarat, Jammu & Kashmir, Kolkata, Karnataka, Punjab and Rajasthan were disputed.
Pre-paid customers of Aircel disputed the charges deducted in Jammu & Kashmir, Mumbai, Maharashtra, Madhya Pradesh and Orissa. Around 0.11 to 2.42 percent of pre-paid bills of Aircel were disputed in these circles.
Idea Cellular was found non-compliant with billing quality of service benchmark in Gujarat, Haryana and Karnataka for post-paid services.
Aircel and Idea are the two companies which could not resolve their billing disputes within four weeks, the time set under regulation as quality benchmark.
Complaints against Vodafone’s post-paid services did not comply with benchmark set by TRAI in Jammu & Kashmir, Punjab and Uttar Pradesh (East). Around 0.24 percent of pre-paid bills raised by the company were disputed in Bihar circle.
Pre-paid and post-paid customers of Sistema Shyam Teleservices (MTS India) disputed 0.15 percent of bills raised in Delhi circle.
TRAI report also noticed that faulty billings by telecom operators for post-paid services increased to 5.68 per cent during the reported quarter from 4.37 per cent in previous quarter.
The telecom regulator has found that many customers of Aircel, BSNL, Idea Cellular, Reliance Communications, Tata Teleservices, Uninor and Vodafone in some of the telecom circles had to wait for more than a minute to get their calls answered.
Pix source: telegraph.co.uk
[email protected]
