Dialog Axiata taps Netcracker to consolidate billing into single platform

Dialog Axiata Sri LankaOSS BSS company Netcracker said telecom operator Dialog Axiata will be utilizing its Customer Billing Management solution to consolidate billing across business into a single platform.

Dialog’s retail and enterprise fixed-line subscribers will be shifting to Netcracker’s BSS, which already bills for Dialog’s GSM, digital TV and Wi-Fi businesses.

The technology company said that the consolidation of billing processes onto Netcracker’s Customer Billing Management solution will enable Dialog to open new revenue opportunities by offering converged services.

Netcracker said the Customer Billing Management solution will help Dialog deliver better customer experience, bring new services to market faster and reduce Opex due to the need to manage fewer systems.

“Consistency across all lines of business and minimizing the number of systems required enables us to offer new digital services faster and provide innovative bundles that our customers expect,” said Anthony Rodrigo, group chief information officer at Dialog.

Netcracker 12

Netcracker Technology last week launched Netcracker 12, a technology platform to assist service providers to accelerate digitalization and operationalize virtual and cloud infrastructure at scale.

Netcracker 12 provides an integrated platform with two-speed architecture and innovative agility layers to drive rapid digital customer engagement, while optimizing the digital business and operational domains.

The portfolio includes Business & Operational Consulting, End-to-End Turnkey Delivery, Support & Maintenance, Managed Services & End-to-End Outsourcing, Cloud Enablement and Agile Development & DevOps services.

OSS BSS market

Meanwhile, the global cloud Operation Support System (OSS) Business Support System (BSS) market is expected to grow from $11.67 billion in 2017 to $21.77 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 13.3 percent during the forecast period.

Need for business agility, faster deployment and scalability, increasing awareness about cloud OSS BSS among Communication Service Providers (CSPs), and reduced costs of ownership are the growth drivers. CSPs face some challenges including security concerns and resistance to adopt cloud technologies for adopting cloud OSS BSS.

Telenet deal

Meanwhile, Telenet has selected Netcracker to initiate a digital transformation to leverage its cable and wireless assets and deliver the most innovative services and outstanding customer experience to its more than 2 million customers.

Netcracker’s selection for its BSS capabilities is in addition to its currently existing OSS suite, enables Telenet to create a full stack and drive unique IT benefits, including reduced Capex, Opex and IT spend across both business and operations sides of its organization.

“With our converged infrastructure and cutting-edge network, our customers expect the most digitalized offerings and an outstanding customer experience delivered consistently and in a personalized manner,” said Sam Lloyd, CIO at Telenet.