Telecom network operator MTN has signed a multi-year deal with Ericsson to deploy and manage its Order to Cash suite in order to standardize the customer experience of its products and services in all the markets.
Ericsson will replace all legacy infrastructure with its new Charging System, Ericsson Multi Activation and Ericsson Multi Mediation across all MTN operations.
MTN customers can activate new services efficiently and better monitor their data cost and usage. It will also enable MTN to respond efficiently to customer related complaints.
Ericsson Charging System will enable a host of new services like catalogue orchestrated charging, flexible refill and community charging, among several other different voice and data offerings for MTN’s over 220 million prepaid customers.
“Multi Mediation supports the retrieval and processing of user data from all network nodes, so that such data can be made available to the relevant IT back-end systems and billed in real time. Multi Activation provides MTN with fully automated real-time fulfillment capabilities,” said Jyoti Desai, group CTIO of MTN.
Ericsson claims that its charging and billing solutions support more than 2 billion subscribers worldwide.