Ericsson announced its Business Support System (BSS) transformation deal with U Mobile to transform the Malaysian telecom service provider’s BSS platform into an industrialized, real-time converged environment.
Ericsson’s BSS deal, originally signed in 2012, will be extended for another five years until 2022. Ericsson, a telecom equipment maker based in Sweden, will be responsible for competence development, solution design, deployment and systems integration of the convergent billing solutions, as well as managed services to U Mobile.
Ericsson’s BSS solution enables U Mobile to offer services including real-time promotions and notifications, product and services cross bundling, real-time cost control for post-paid subscriptions, subscriber personalization, and flexible mobile wallets. Ericsson manages more than 5 million pre-paid and post-paid subscribers of U Mobile.
The five-year managed services contract with Ericsson allows U Mobile to focus its efforts on product development while having clearer visibility and more control over capital and operating expense.
Wong Heang Tuck, CEO of U Mobile, said the company actively reduces time to market in a way that would not affect customer experience. “Ericsson’s billing solution has played a role in enabling our customers to enjoy our new services more quickly and efficiently.”
Todd Ashton, head of Ericsson Malaysia, Sri Lanka and Bangladesh, said the telecom tech company is supporting U Mobile by bringing fully-converged business and customer support to their subscribers.
Ericsson has more than 200 telecom billing and charging customers worldwide. Ericsson supports two billion subscribers through its BSS offerings.