Operators name Amdocs top convergent charging vendor

 

Amdocs, a provider of customer experience systems,
announced it has been named a top vendor in the convergent charging market by
service providers worldwide, according to a report by Infonetics Research.

 

The research report included findings on convergent
charging deployment strategies adopted by service providers, as well as
industry rankings for those vendors regarded by service providers as leading
suppliers in this domain.

 

Seventy percent of respondents said that the need to
support marketing initiatives such as cross-selling and upselling of service
bundles is the key business driver for convergent charging investments.

 

Product reliability tops the list of respondent criteria
for choosing a convergent charging supplier, with 95 percent of respondents
ranking it as most important. Service and support, vendor reputation and
customer references were also regarded as important.

 

Seventy-five percent of respondents said their charging
systems have or will be integrated with subscriber data management and customer
relationship management systems, and 60 percent plan on integration with policy
management systems.

 

The report confirmed that service providers view
convergent charging as a critical capability and aren’t willing to compromise
on product reliability and support,” said Shira Levine, directing analyst, Next
Gen OSS and Policy, Infonetics Research.

 

Amdocs’ strong historic presence in the billing market
is clearly strengthening its presence in the emerging convergent charging
space, and its history of R&D investment and product management
capabilities is reflected in its high ratings in the product roadmap category,”
Levine added.

 

We are very proud to be named as a top convergent
charging vendor in this report.  Our most recent acquisition of leading
policy management vendor, Bridgewater, will enable Amdocs to further enhance
our capabilities by offering the market a pre-integrated convergent charging
and policy management solution,” said Rebecca Prudhomme, vice president of
product and solutions marketing, Amdocs.

 

Service providers will be able to extend the multiple
dimensions of convergence to
support
virtually any pricing model for data services, including value-based models.
This will
completely redefine the consumer’s data experience and
improve service providers’ ability to monetize data services,” Prudhomme added.

 

The Amdocs Convergent Charging software incorporates
Amdocs’ innovative, real-time CES charging technology Amdocs Turbo
Charging. 

 

This technology allows service providers to offer hybrid
prepaid-postpaid offerings on low-cost hardware while being supported by a
single charging engine. Amdocs Convergent Charging holds the industry record
for real-time charging performance, demonstrating the ability to process 276
million prepaid calls during peak calling hours.

 

Amdocs recently announced that it has completed
the acquisition of Bridgewater Systems Corporation, a publicly held provider of
policy management and network control solutions.

 

Amdocs acquired 25,178,827 common shares of Bridgewater
(representing 100 percent of Bridgewater’s outstanding common shares) for
CAD$8.20 per share in cash, through a wholly owned, indirect subsidiary of
Amdocs.

 

By Telecomlead.com Team
editor@telecomlead.com