Global enterprises are shifting to mobile-only
communications more rapidly than expected as well as adopting unified
communications services more broadly.
25 percent of enterprise IT decision makers said desk
phones will be replaced by mobile phones in two years, and 82 percent of
enterprises have employees currently using mobile applications for
communications and collaboration.
Enterprises are increasingly supporting a diverse mobile
workforce and a challenging range of mobile platforms and are rapidly
prioritizing the expansion of their unified communications capabilities,
according to the 2011 BroadSoft survey, conducted by Cohen Research Group.
Cohen gathered insight from 200 U.S. and 200 UK IT decision makers at
enterprises of all sizes.
44 percent of enterprises have one-quarter of their
workforce operating solely using a mobile phone, and 82 percent of enterprises
have employees using mobile apps for communications and collaboration.
30 percent of enterprises support tablets, 51 percent
support BlackBerry devices, 40 percent support iPhones and 31 percent support
62 percent of IT leaders are expanding their enterprise’s
unified communications capabilities, while instant messaging, web collaboration
and videoconferencing were identified as the top UC services they are looking
to support on mobile devices over the next three years.
72 percent of IT decision makers in the U.S. are looking
to deploy videoconferencing across their organization in the next year,
compared to 56 percent in the UK.
Many enterprises believe their mobile network operator
(MNO) is better positioned to deliver single voicemail, instant messaging,
video calling, unified messaging, voicemail and email integration, extension
dialing and video conferencing than fixed line providers, Microsoft, Google or
“Enterprise end-users are demanding their IT
department support a consumer-grade communications experience that includes
access to advanced communications services and applications across their
preferred mobile communication device,” said Leslie Ferry, vice president,
By Telecomlead.com Team