Apple to sell parts to customers to repair iPhones and Mac computers

Apple said it will for the first time start selling spare parts and tools – through its online store — to the general public to repair some iPhones and Mac computers.
Apple store
The self-service repair program comes after years of pressure from consumer groups have resulted in Apple providing greater access to repair manuals and genuine parts.

In 2019, Apple started a program where independent repair shops can buy its parts, tools and manuals. Apple said there are 2,800 independent shops in its program in addition to its 5,000 directly authorized repair providers.

Under the self-service program, Apple customers will be able to buy those parts directly to perform their own repairs after reading a manual. Apple said the online store will start with about 200 parts and tools aimed at fixing the most common issues with displays, batteries and cameras on iPhone 12 and iPhone 13 models.

The program will extend to Mac computers that use Apple’s M1 chip and later to less common repairs. Customers will be offered the same pricing on parts and tools as independent repair shops and will be able to return their used parts to Apple after completing a repair to receive a discount. Customers, who return their used part for recycling, will receive credit toward their purchase.

Apple said the program will begin early next year in the United States and expand to more countries later in the year.

Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.

“In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs,” said Jeff Williams, Apple’s chief operating officer.

Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices, Apple said.

In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, including more than 2,800 Independent Repair Providers. Apple started the Independent Repair Provider program in the US in 2019 and has grown to more than 200 countries.

In addition, Apple continues to offer convenient repair options for customers through its global network of over 5,000 AASPs that help millions of people with both in- and out-of-warranty service for all Apple products.