Telecom Lead India: Newgen Software, a global provider of
Business Process Management (BPM), Enterprise Content Management (ECM) and
Customer Communication Management (CCM) has launched its mobile capture
application called ZapIn for enterprise customers.
ZapIn will enable enhanced customer experience in
Banking, Insurance, Telecom, Healthcare etc. The app is available both on Smart
phones and Tablets.
The company said that some of the leading players
in the Banking and Insurance industry have already signed up for this
application. Given the potential this technology holds, it is bound to become
an essential tool for mobile business executives.
Zapln enterprise application helps business executive
on-the-move, to capture customer information while they are face-to-face with
the customer and instantly initiate its processing at the back-office.
ZapIn is a revolutionary product in the enterprise
mobile application market. ZapIn is designed for enabling drastic reduction in
Business Process cycle times and enhanced customer experience. We find
significant traction for ZapIn in verticals like Banking, Insurance, Telecom,
Healthcare and Logistics,” said Diwakar Nigam – CEO, Newgen Software.
The key to the application is its advanced image
processing that ensures high quality images and minimal size, making it viable
to be transferred over a GPRS/3G network.
In addition, the application ensures First-Time-Right by
enforcing business rules and logic so that all key information and documents
are captured properly before the process gets initiated.
Newgen ZapIn is a highly secure application as it
encrypts all data that gets transferred over the network. Only registered
Mobile/Tablet devices are allowed to communicate with the ZapIn server ensuring
safety and security of customer information.
Last year, Newgen Software Technologies announced the implementation of its BPM solution based on
Workflow and Document Management System (DMS) at Marfin Laiki Bank, Cyprus and
Remote Image Server (RIS) at Greece and Serbia.
