West Interactive, a provider of hosted and managed
automated customer contact solutions, has partnered with Syclo to create and
manage self-service applications for wireless devices.
Through the use of Syclo’s Agentry Platform, West Interactive
can offer mobile applications that reach a wide range of wireless devices,
leverage existing back-end integrations and support various transaction types
(e.g., payments, appointment scheduling).
Mobile applications by West are cost-effective, scalable,
secure, resilient and easy to support. Managing multiple mobile device types
and operating systems is simplified with a single platform approach.
Enterprises continue to incorporate mobile into their
employee and customer contact strategies and solutions. According to Gartner’s
Magic Quadrant for Mobile Consumer Application Platforms (June 2011), by 2014,
the demand by enterprises for mobile web adaptation platforms will triple.
Rapid growth of smartphones and consumer mobility – and
changing communication preferences – are challenging enterprises to extend
mobile solutions to customers without creating silos among their mobile,
social, contact center and other channels.
Our integrated mobile solutions make it possible for
companies to have seamless customer interactions across voice and non-voice
channels. This partnership extends our ability to develop device and mobile web
applications and complements our existing mobile messaging solutions,” said Pam
Mortenson, President of West Interactive.
The integration of Syclo’s Agentry platform with West
Interactive’s platform allows West to deliver rich, consumer facing mobile
applications that are tightly integrated into a client’s contact center
technologies. As consumers rapidly adopt smartphone technology, mobile devices
will become the primary method of interacting with customers,” said Richard
Padula, CEO of Syclo.
By Telecomlead.com Team