Telecom Lead: Manx Telecom, the Isle of Man’s communications provider, has selected C3’s Apcentia Network Messaging SIP-based platform to improve its network messaging solution.
C3’s customized platform enables Manx’ subscribers to manage their voice mailbox via a unified inbox, and offers them a number of new services.
To offer an enhanced service to its voicemail users, the new platform has been integrated into Manx Telecom’s IMS Alcatel Lucent carrier infrastructure, whilst all DTMF Menu Interfaces have been set to match the previous system, preventing any disruption to customer usage.
“We were impressed with C3’s multi-application platform, which offers our customers a number of new and enhanced services,” said Mervyn Harvey, mobile product manager at Manx Telecom. “We were pleased with the high level of support they provided during the change-over and the minimal impact on customers at that time.”
Main benefits include:
1. Multiple CLI-based greetings
2. Email forwarding of voice messages
3. Speaking clock
4. Voice recognition navigation
5. Voice mail access via the web (reducing roaming charges)
Manx Telecom now has two mirrored C3 systems meaning it can provide a geographically resilient platform to its customers. The platform’s scalable footprint means that new applications can easily be added to the system, and the Manx technical team has been trained to use Fusion IVR – C3’s call services software – to develop their own custom features.