Telecom Lead America: Ciena has launched new software capabilities for its packet networking portfolio.

Indian telecom operators will benefit as the new software capabilities enable network operators and carrier managed service providers to improve end customer experience for Ethernet services, such as mobile backhaul, business services and cloud applications.

Ciena claims that new software features in both Ciena’s Service-Aware Operating System (SAOS) and its OneControl Unified Management System, reduce installation and provisioning time by 75 percent.

Ciena’s new cloud-based portal gives end customers real-time visibility and service monitoring of their network. The portal provides direct access to SLA reports so customers can self-diagnose Ethernet service health and verify SLA adherence to provide performance assurance, end-user satisfaction and retention. It provides rapid and simple set-up because it is a fully managed SaaS-based service with no need for hardware, software or additional IT expenditures.

“We look forward to growing our partnership with Ciena in innovative ways that will continue to help us build a strong brand position and support our ongoing success in delivering a broad range of reliable, high-performance Ethernet services to business customers,” said Mark Schweitzer, senior vice president of marketing and product management, Comcast.

“Ciena’s new packet software capabilities equip providers with the ability to deploy networks that are built-for-speed: speed to service delivery, speed to respond to accelerating bandwidth requirements and speed to enable true SLA transparency,” said Steve Alexander, senior vice president and chief technology officer at Ciena.

Our SAOS and OneControl software enhancements and cloud-based portal combined with our consultative partner approach, augment our strategic focus to provide customers with a network designed to significantly improve the subscriber experience,” Alexander added.

Recently, TelecomLead.com reported that SingTel has deployed Ciena’s 5410 Packet-Optical Reconfigurable Switch System (RSS) and OneConnect Intelligent Control Plane software to enhance its ConnectPlus IPLC network.

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