Amdocs announced a new deal with Bharti Airtel to enable service experience for Airtel’s postpaid mobile and broadband customers.
As part of the new multi-year agreement, Airtel postpaid mobile and broadband customers will be migrated to Amdocs’ modern digital business system under the managed services model for more rapid delivery of new digital customer experiences.
Airtel will be using Amdocs’ SmartOps (Smart Operations) platform, which uses artificial intelligence and machine-learning capabilities to identify and heal application issues, to accelerate application delivery using automation and DevOps methodologies.
Digitizing the operations of Airtel’s multiple applications will empower Airtel to increase business agility and efficiency as well as speed time to market for new services, said Harmeen Mehta, CIO and head – Cloud and Security business, Bharti Airtel.
“With engineering-driven telecom operations and managed services from Amdocs, Airtel will be able to simplify its processes, improve operational efficiencies and ultimately accelerate its pace to delivering even more amazing digital customer experiences,” Gil Rosen, CMO of Amdocs and general manager of amdocs:next, said.