Ameyo, call center software from India-based Drishti-Soft powers telesales operations for Cosmotec Contact Center.
Cosmotec Contact Center is a Philippines-based BPO catering to various international clients in a multiple shift scenario. With dynamic process needs, the base technology powering operations had to be stable and reliable. Ameyo became a perfect platform for high efficiency calling campaigns of Cosmotec.
The core technology team at the Contact Center was
evaluating industry-grade solutions to shortlist the right technology for their operations.
Having used various hosted as well as on-premise call center solutions, we were very clear on the performance and features parameters for our technology. The expected activity, stability and scalability were matched by Ameyo. The solution delivered results and gave us comprehensive reports of the entire operations. It helped us manage agent performance and business productivity,” said Patrick Alain Azanza, president and CEO, Cosmotec Contact Center.
Ameyo is a comprehensive and compact solution for next-gen call centers. Its rich-feature set gives the deploying BPO complete capabilities to deliver efficient and effective calling campaigns.
Delivering uptimes as high as 99.99 percent, Ameyo ensures business availability at all times. Intuitively designed user-interfaces render a much-welcome ease-of-use to the solution. Live monitoring & reporting help enhance the operational productivity. The flexible architecture of Ameyo enables easy and quick process-specific customizations or scalability. With a trusted solution powering business operations, a contact center is free to focus on their core processes and service delivery.
Drishti-Soft Solutions is an innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
By TelecomLead.com Team