Large communication service providers (CSPs) can potentially realize $850 million in annual value via cost savings and additional revenues by leveraging intelligent automation, says a research by Nokia.
The research, managed in association with STL Partners, found that CSPs with an average revenue of $15 billion can generate an equivalent of 5.7 percent in annual value by automating intelligent automation into facets of their business, such as network and service operations, customer care, marketing and sales, and fraud protection.
Over 40 percent feel they have a clear automation strategy, but only 21 percent of respondents noted they currently systematically track well-defined KPIs.
Over 70 percent noted they have a strategy to grow revenues from services that extend beyond connectivity and that they see automation as integral to delivering these services.
Operators who prioritize automation “building blocks” by defining automated domains and evaluating the importance of these domains are more likely to reduce operating costs, enable new services and faster time to market, as well as manage complexity of existing networks.
“By incorporating intelligent automation, operators can not only better manage operational complexities, but unlock revenue streams from new use cases across consumer and enterprise,” Hamdy Farid, Cloud and Network Services Head of Applications at Nokia, said.