Convergys launches ICOMS 9


Convergys Corporation announced
the launch of ICOMS 9, an enabling platform for next generation services. ICOMS
9 will be pre-integrated with Convergys CRM
, powered
by Microsoft Dynamics CRM, a solution that made its debut at TMForum Management
World 2011.



As part of Convergys Smart
Revenue Solutions, the ICOMS 9 next generation solution enables operators to
easily configure new service offerings and leverage expanded marketing support
to build a truly integrated service experience.



The solution uses flexible offer management
configuration and intelligent technology to improve the integrity of up-sell,
cross-sell, and new acquisition processes and drive new revenue growth. Using
the ICOMS 9 solution from an experienced customer relationship provider allows
operators to respond to market dynamics with flexibility across business
models, such as business services and broadband monetization, to drive
growth-enabling differentiation.



In addition to innovative and flexible
marketing support, the solution will enable operators to adopt a complete
customer-centric approach through personalization of services, offers, and
customer experience. The solution also features service agnostic advanced
rating and discounting with pre- and post-paid convergence enablement.



This functional, feature-rich solution is
highly scalable and leverages a leading industry platform, which helps rationalize
and consolidate BSS and drive improved performance and innovation. With
standards-based SOA integration, ICOMS 9’s simplified enterprise architecture
provides a highly adaptable platform to support flexible growth models of the
future, while also providing an evolution path to consolidation and lower TCO.



In our new world of unified
communications, creating brand loyalty and driving revenue from personalized
services by using real-time actionable intelligence are vital differentiators
for building customer loyalty and improving profitability. Those operators that
are able to offer personalized pricing, offers, and promotions, and cross
product bundling of next generation digital services will have found a key to
unlocking brand value and growing revenue,” said George Vonderhaar, general
manager, Global Cable & Satellite, Convergys.



By Team
[email protected]