CSG completes digital transformation project with Airtel Africa, empowering customer experiences

CSG, a revenue management solutions provider, has concluded its digital transformation project with Airtel Africa, a prominent telecommunications and mobile money services provider operating across 14 countries in Africa.
Airtel Africa InternetThe collaboration has resulted in Airtel Africa streamlining its business processes, reducing costs, and accelerating time to market. The company is now poised to deliver exceptional customer experiences that foster loyalty and fuel sustainable business growth in the wireless sector.

Razvan Ungureanu, Chief Technology Officer of Airtel Africa, expressed the significance of working with CSG, stating, “CSG’s flexible and reliable solutions, coupled with its commitment to our success, have consistently enabled us to overcome challenges and improve our customer experience.”

CSG’s unified revenue management solution has played a pivotal role in modernizing and standardizing operations for wireless operators like Airtel Africa. The platform empowers businesses to capitalize on customer insights, respond to changing needs, and introduce new digital services in real-time, enhancing the overall customer experience.

The capabilities provided by CSG’s solution have enabled Airtel Africa to foster loyalty among its vast customer base of 138.5 million and mitigate churn through transparent, self-service billing.

Ian Watterson, SVP and Head of APAC at CSG, affirmed the company’s commitment to helping wireless operators boost agility and scalability with cutting-edge solutions that leverage complex wireless data into valuable insights.