CSG announced the extension of its long-standing partnership with Airtel Africa.
CSG will provide Airtel Africa with managed services, including customer relationship management and convergent charging and billing solutions to support the growth the company is experiencing through its 14-country footprint across Africa.
“Airtel Africa seeks solutions that support a seamless IT landscape so that we can benefit from reduced operational overhead, streamlined business operations, and scalable growth models,” said Neelesh Pratap Singh, group CIO, Airtel Africa.
CSG managed services will help bring scalability across Airtel Africa’s business operations to support its growth across Africa, bring new services to market quickly, boost operational efficiencies and reduce costs.
“Our complete solution stack gives Airtel Africa the market-leading flexibility necessary to deliver an enhanced customer experience, reduce the amount of time it takes to bring new offerings to market, and deliver long-term revenue growth,” Ian Watterson, head of CSG’s Asia-Pacific business, said in a statement.
CSG Managed Services provides application configuration management and business operations for companies worldwide. By supporting customers’ IT and business operations, CSG allows companies to focus on their core business functions resulting in reduced annual technology costs while increasing reliability, scalability, security and overall system performance.