DISH Network has selected Mavenir’s carrier messaging solution, which leverages Rich Communication Services (RCS) and Messaging-as-a-Platform (MaaP) technologies.
Mavenir is providing intelligent cloud-native software in a virtualized, automated environment, leveraging open interfaces and artificial intelligence (AI).
US-based Mavenir is already supporting the broadband and cable operator with its RAN software solutions.
DISH will deploy Mavenir’s RCS Business Messaging solution, which will enable advanced voice and multimedia messaging (including cloud-native video, VoWiFi and VoLTE), to deliver best-in-class customer support capabilities.
Using AI and chatbots, customers will have access to services from an app where they can engage virtual assistants to answer questions, investigate and modify subscription plans, and participate in promotions, said Marc Rouanne, chief network officer of Dish.
Pardeep Kohli, president and CEO of Mavenir, said: “We will enable DISH to provide 5G services on demand, addressing new enterprise use cases based on network slicing and features with agility, speed and automation at a significantly lower cost compared to traditional operators.”