Telecom Lead India: Ericsson has added Xi’an site to its Global Service Center in China.
The new site includes the first Global Network Operations Center and new Standardized Service Delivery Center in East Asia.
Ericsson said the new facility addresses the demand for managed services with network operations capabilities, and at the same time provides standardized service delivery globally.
The telecom equipment and solutions provider maximizes efficiencies of scale by serving global customers through Global Service Centers based in China, India, Mexico and Romania.
To continue to serve its clients with cost-effective services both globally and locally, the GSC in China inaugurated its fifth site in Xi’an on Tuesday.
“Global, centralized services will lead to improved efficiency and quality for our customers. The new Global Service Center China site in Xi’an will allow us to expand our network-operations capabilities in the region as well as our global capabilities for standardized service deliveries,” said Orvar Hurtig, head of Service Delivery at Ericsson.
The new facility has 300 skilled, highly trained ICT and services professionals. The unit includes Ericsson’s first Global Networks Operations Center (GNOC) in East Asia, as well as a new Standardized Service Delivery Center. These new resources will complement and enhance the capabilities of Ericsson’s Global Services organization.
“Economic development of western China, as well as the highly concentrated ICT talent pool here in Xi’an, will support the rapid development of this new center. This will have obvious benefits for the global customers we are going to serve remotely from this location,” said Zhao Juntao, president at Ericsson China.
Ericsson’s Global Service Centers in China, India, Mexico and Romania are each complemented by Global Network Operations Centers.