Ericsson chalks out managed services plans for India

Ericsson India announced its plans to step up managed services presence in the country. To meet the evolving needs of operators for support and operations IT services, Ericsson, world’s largest provider of telecom services and the 8th largest IT services company, is investing further in competence in its Global Service Center (GSC) in India.

The focus on managed services in India enables Ericsson to handle remote operations and support for both telecom network and IT operations. Consulting and systems integration will act as a door-opener into the strategic IT domain which includes IT data centers, service layer, business and operations support systems.

Our center in India actually houses the world’s largest NOC. Having one of Ericsson’s four GSCs here gives us access to one of the largest young talent pools in the world, covering all areas of our services portfolio,” said Mats Agervi, Head of Global Services Center India, Ericsson.

Ericsson is maximizing scale-efficiencies by concentrating activities that can be delivered remotely in four GSCs. The other centers are located in Romania, Mexico and China. Key to Ericsson’s global service delivery engine is having an integrated model where local delivery continuously works with Regional Competence Centers and GSC through common processes, methods and tools.

Its Managed Services Delivery Platform – a portfolio of tools that enables the efficient operation of a communications network, both locally and from remote operation centers. Ericsson internally has over 22,000 people in nearly 100 countries using it.

The majority of the subscribers served by the managed services deals are managed out of our two global network operations centers (NOC) in India and Romania. We foresee that the remote delivery share will increase when we move further into the cloud and the IT sphere,” said Magnus Mandersson, Head of Business Unit Global Services at Ericsson.

Ericsson delivers over 1,300 consulting and systems integration projects on a yearly basis. The capabilities in managed services, consulting and systems integration also create an edge for Ericsson to engage in the cloud.

By Team
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