C&W Communications are behind the retail brand Flow and the agreement will include the O&M of the Flow mobile network and field services and monitoring the network management in the Northern Caribbean region, said Ericsson.
“The managed services deal with Ericsson is part of C&W’s strategy to invest in our network, improve the quality of service and innovate technology for our customers throughout the region,” said Carlo Alloni, CTIO of C&W Communications.
The managed services agreement will cover field services as well as the corrective and preventive maintenance of the mobile core and radio equipment and a Network Operations Center (NOC) to monitor and maintain the mobile network for Flow in the Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent and Turks & Caicos markets.
The managed services partnership, which is signed for a period of three years, claims to provide enhanced quality and reliability, by offering improved services to the customers.
Ericsson, providing telecom network services in 180 countries, claims to provide increased network availability by cutting down on the outages, which will lead to a positive difference in data and voice quality and overall mobile experience which may aid Flow to up the Net Promoter Score (NPS), says the release. The NPS is a scale that measures overall user satisfaction with service along with brand loyalty.
“Ericsson will maintain the network at a superior quality so that mobile subscribers enjoy the best experience available,” conveyed Robert Pajos, head of Network Services, Ericsson Latin America & Caribbean.
Ericsson stands at the top in managing networks for multiple operators worldwide via a combination of global and local network operations centers.
The Swedish technology firm covering more than than 1 billion subscribers in its customer base, will be announcing its second quarter results onJuly 19, 2016, with analyst estimates of $6.8 billion in revenue for the quarter till June 2016.
The company has market presence in US, Japan, and South Korea, and is ranked first for handling the global LTE traffic, with about forty percent of the world mobile traffic managed over its network. In-spite of this, the company is said to be affected by tough competition with sales being affected in some top markets, added by the lag in 4G deployment in China.