Ericsson announced Telefonica Movistar is deploying the Service Operation Center (SOC) platform to enhance subscribers’ experience in Mexico through the Ericsson Expert Analytics.
Tutela has rated AT&T as the fastest 3G and 4G network in Mexico with 10.82 Mbps speed. Movistar is in second position with 8.9 Mbps speed. Telcel customers are getting 7.93 Mbps speed on 4G and 3G networks in Mexico.
Engineers will gain better visibility of Telefonica Movistar’s service operations, quality, and end-customer experience. Telefonica Movistar’s leadership team can use actionable insights in real-time to improve service quality and increase customer satisfaction.
Hector Gimenez, chief technical officer of Telefonica Movistar, said: “We will leverage the data captured through Ericsson’s solution to pursue operational efficiencies in both technical and non-technical areas.”
Arun Bansal, head of Ericsson in Europe and Latin America, did not reveal the number of Ericsson Expert Analytics deployments.
Telefonica Movistar is already using Ericsson solutions such as pre-emptive network support services enable early detection of critical issues and prevent incidents, resulting in improved operational efficiency and improved network quality.
Telefonica Mexico said mobile phone customers increased 5 percent to 26.3 million on its network in 2018. Telefonica Mexico added 31,000 contract customers in Q4 and 174,000 in 2018. LTE customers rose 29 percent.
Telefonica Mexico revenues dropped 6.3 percent to €308 million in Q4 and fell 6.1 percent to €1.175 billion in 2018, impacted by termination rates reduction and by the market’s lower prices due to competition.
Telefonica Mexico’s Capex spending dropped 19.3 percent to €296 million in January-December. Capex excluding spectrum accounted for 14 percent of revenues in 2018.
Telefonica Mexico spent €135 million for acquiring 40MHz of spectrum in the 2.5 GHz band and for the partial spectrum renewal in the 1,900 MHz band.