Indian telecom operator Bharti Airtel has renewed its agreement with Ericsson to provide managed network operations.
Airtel, the second largest telecom operator in India in terms of mobile phone subscribers, will launch Ericsson Operation Engine in 2020. Ericsson will deploy the latest automation, machine learning and artificial intelligence (AI) technologies to enhance Airtel’s mobile network performance and customer experience.
Airtel India’s mobile phone subscriber base decreased from 329.074 million in February 2020 to 327.812 million in March 2020.
Ericsson will also manage Airtel’s network operations center and field maintenance activities across India.
Ericsson will also provide Network Optimization Services, combining multi-vendor networks expertise with its machine learning/AI-enabled Cognitive Software Suite.
This will deliver a better customer experience and ensure a superior return from Airtel’s deployed network assets, says Randeep Sekhon, chief technology officer (CTO) of Bharti Airtel.
Nunzio Mirtillo, head of Ericsson South east Asia, Oceania and India, said Operations Engine consolidates its position as the industry leader in network managed services.