Essar Telecom Kenya selects Cerillion to offer better customer experience

Telecom Lead Africa: Cerillion Technologies, a provider
of customer management systems, has signed a contract extension with Essar
Telecom Kenya (yuMobile) to support yuMobile’s growth and future plans.

 

Since 2008, Cerillion has been working with yuMobile for
implementing Cerillion’s CRM Plus, Service Manager and Interconnect Manager
systems to support yuMobile’s launch.


As per the new agreement, Cerillion will assist yuMobile
to offer better customer experience through its intuitive CRM Plus product. The
Cerillion systems will enable yuMobile to achieve a very low IT OPEX, which has
been crucial in helping them to compete in the highly competitive Kenyan mobile
market.


Cerillion systems have played a crucial role in our
successful first three years of business and continuously demonstrate their
adaptability to the dynamic nature of our business whilst always delivering on
their commitments,” said Madhur Taneja, country manager of Essar Telecom Kenya.


Africa is an extremely dynamic market with a huge
opportunity for those prepared to make the commitment and investment,” said
Louis Hall, CEO, Cerillion Technologies.


Essar Telecom Kenya is Kenya’s fourth mobile cellular
network. yuMobile achieved the fastest network rollout speed in the
region, by achieving countrywide coverage in approximately 10 months from
launch. Currently, the network has a subscriber base of over 2.5 million
subscribers.


 [email protected]

 

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