Zain Iraq and EXFO announced the extension of their partnership to transform the network operator’s service delivery and customer experience.
Zain, which has 16 million subscribers in Iraq, will benefit from EXFO’s service assurance technology to monitor network and service performance, identify and troubleshoot potential degradations, and understand customer needs to transform its mobile network operations centers (NOC) to service operations centers (SOC).

EXFO, during its 10-year partnership with Zain Iraq, has undertaken service assurance projects, including customer experience management (CEM), service quality management (SQM) projects and network monitoring solutions.

EXFO SOC services’ team will be involved in accelerating the transformation process and providing actionable insights, in addition to introducing automated reporting to improve the time-to-repair, enhance service quality, and increase customer satisfaction.

EXFO will deliver a monitoring solution for the 4G-LTE network and the SOC services, which include network performance, service degradation analysis, and customer experience performance and development allowing for better visibility on potential network issues, including customer applications such as Facebook, YouTube, Instagram, and other services.

Ahmed Abdulsalam, CTO of Zain Iraq, said: “This transformation is part of our keen efforts to provide the superior and fastest 4G-LTE network in the country that allow us to meet the aspirations of more than 16 million subscribers.”

Wim te Niet, VP EMEA at EXFO, said: “It is critical for all mobile operators to undertake initiatives to proactively identify potential issues and troubleshoot them quickly in order to retain customers and deliver the best possible experience to subscribers.”