Globe Telecom taps Nasctech to improve network quality

Telecom Lead Asia: Globe Telecom has tapped Nasctech, a provider of field operation support system, to improve network quality.

Nasctech will also assist Globe Telecom to improve efficiency in its field operations and improve customer experience.

Globe Telecom, in August 2012, said it would invest over $90 million for its IT transformation. The telecom operator tied up with BSS major Amdocs to modernize and consolidate its business support and data warehouse systems and processes.

Globe Telecom will utilize Nasctech’s Streamline solution, a field operating support system that will allow for a stronger degree of visibility and control over the management of its field operation. The same support program will also help reduce the company’s operating expenses.

Streamline is a field operations support system that will allow the company to undertake preventive maintenance and be more proactive in addressing network concerns as it will properly integrate field operations with the network operations center and back end.

Instead of highlighting issues, the Streamline operating system will drive the entire process further. This is achieved through capabilities that combine a real-time view of field operations with actionable management tools leveraging the insights through a single, structured database of all field data.

Globe Telecom will implement Streamline throughout the Globe system starting July.

“We selected Streamline to transform our field operations due to the uniqueness of the platform and the willingness of Nasctech to customize to our needs. They have demonstrated their commitment by deploying all necessary resources to deliver the project against aggressive timelines,” said Robert Tan, chief technical adviser, Globe Telecom.

Streamline can save an operator up to 10 percent of field operating expenses, which for an operator with over 5000 different sites to cover can translate into a saving of up to $5 million per annum.

Last week, Globe Telecom said its postpaid subscribers reached 1.9 million, up 21 percent from previous year’s 1.5 million with gross acquisitions soaring to over 205,000 in the first quarter. Net postpaid additions also increased to a quarterly high of over 122,000 during the period, surpassing last year’s level by 44 percent and last quarter’s performance by 71 percent.

The segment posted P6.0 billion in revenues during the same period, up 14 percent from P5.3 billion in the previous year. Postpaid service revenues in Q1 2013 account for 35 percent of total mobile revenues, up from 32 percent in Q1 2012.

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