HP expands solutions to assist telecoms manage services to enhance customer experience

IT major HP announced that it is enhancing solutions in its
operational support system (OSS) and actionable customer intelligence (ACI)
portfolios aimed at telecom companies.

It will also be adding new consulting capabilities to help
communications service providers (CSPs) define business and marketing
strategies that can be aligned with real operational execution.

The additions to HP  portfolio of solutions and services
for telecom companies are expected to help  them drive business growth
with better management of service quality for customers.

The latest offerings in the HP OSS Transformation portfolio
will improve the ability of CSPs to automate problem resolution and integrate a
single view of the customer experience, assisting to ensure the delivery of
high-quality services.

The HP Actionable Customer Intelligence portfolio has been
enhanced with the Vertica Analytics Platform from Vertica, an HP Company.
Real-time, big data analytics from Vertica can help CSPs develop a complete,
wrap-around view of the customer and the network, allowing them to understand
customer behavior and deliver more personalized services.

“To drive business growth, CSPs must deliver more
personalized services and manage service quality more effectively,” said
Bob Stutz, senior vice president, Business Solutions, HP. 

HP Enterprise Services uses HP Universal Service Level
Agreement (SLA) Manager, to assure its outsourcing clients that agreed-upon
SLAs are being met. Service Level Management is an essential part of HP’s
outsourcing offerings, and HP Universal SLA Manager provides key supporting
functionality that monitors service levels proactively and reports SLA
compliance to clients.

HP Universal SLA Manager 2.0 helps CSPs meet their SLA
commitments by automating the complete life cycle management of a very large
number of SLAs — 1 million or more. New capabilities include support for the
IT Infrastructure Library (ITIL) framework, which enables CSPs to define
standard SLA templates for the technical and business metrics of any
communication service. 

HP Service Quality Management 3.0 helps CSPs visualize
service health and detect service quality problems in real time — before they
affect customers. The latest version includes greater scalability, better
performance and improved transparency using IT and telecom business data
models. 

HP Unified Correlation Analyzer (HP UCA) improves customer
satisfaction by quickly linking a network resource problem with its likely
impact on services and customer experience. Version 1.2 extends the scope of
prepackaged capabilities, targeting complex cross-domain correlation use cases,
and offering CSPs reduced deployment time and faster time to value.

HP Mobile Portal Personalization helps CSPs enrich their
mobile portals with a more contextual, personalized experience for customers.
The solution features a set of products and service capabilities that provide
customers with relevant services, content recommendations and personalized
promotions.

The HP Solutions Consulting Services (HP SCS) practice now
includes the HP Industry Advisory Program to help HP consultants share their
deep telecom expertise with CSPs. Using a new, internal knowledge repository,
HP consultants can more easily replicate success for a CSP by leveraging their
own best practices from previous engagements. 

By Telecomlead.com Team

[email protected]