Egypt NOC will provide network operation services such as front-office operation (e.g. help desk, fault handling, network surveillance), back office operation (e.g. corrective & preventive maintenance, change management, capacity management, vendor support management), work force management, operation support management (e.g. SLA management, security management, IT platform management) and network performance management.
The NOC is equipped with latest tools and OSS systems to support various technologies including 2G, 3G and future 4G LTE wireless networks.
With a highly streamlined process, economies of scale can be achieved due to multiple network management in a centralized location, allowing for Huawei Egypt NOC to provide customers with cost-effective operations, while the network quality can be improved through the sharing of Huawei’s global best practice experiences, the company said.
Huawei established its presence in North Africa in 1999 and now serves more than 30 telecom service providers in the region. The Egypt NOC is the latest area to benefit from Huawei’s continuous development and investment plan in the region.
“Huawei is committed to contributing to the ICT industry in Egypt and Northern Africa region. We have ongoing knowledge development plan for local engineers and have established a partnership structure with our customers to provide our ‘best in class’ service offering, Total Value of Ownership,” said Zou Zhilei, president of Huawei Northern Africa region.
“To date, Huawei has also launched global NOCs in India and Romania, and will soon in Mexico,” Zhilei added. “We have developed a strong commercial and service orientated organization and will continue to invest in Egypt and the Northern African region as we work towards our ultimate target, which is not only being a technology provider for operators, but a partner for overall telecom solutions.”
